Last updated on: January 1, 2020
This Policy describes how information obtained from California consumers, including visitors to our website, www.onmetric.com, including mobile versions of our website (collectively, “Sites”), our mobile application, and the affiliates, is collected, used, sold, and disclosed. This Policy also explains how you can submit requests to SplashLab Social, LLC DBA OnMetric (“OnMetric” or “we” or “us”) to know about your Personal Information, delete your Personal Information, and opt-out of the sale of your Personal Information. Please note that this Policy applies to information collected by OnMetric, including through our Sites and Mobile App, and/or from affiliates.
California’s Shine the Light Law
Subject to certain limits under California Civil Code section 1798.83, California residents may ask OnMetric, to provide them with (i) a list of certain categories of personal data that we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, and (ii) the identity of those third parties. California residents may make one request per calendar year.
To make this request, you may contact OnMetric at the mail or email address listed in the “Contact Us for More Information” section below. In your request, please state that you are a California resident and provide a current California address for our response. Please allow up to thirty (30) days for a response. OnMetric reserves its right not to respond to such requests submitted to addresses other than those specified in the “Contact Us for More Information” section below.
CALIFORNIA’S CONSUMER PRIVACY ACT
1. California Residents’ Rights Under the California Consumer Privacy Act
If you are a California resident, you have certain rights regarding information that is treated as Personal Information under the California Consumer Privacy Act of 2018, California Civil Code sections 1798.100et seq. (“CCPA”).
You have the right to know what categories of Personal Information we collect, sell, or disclose about you, as well as the categories of third parties who purchased or received your Personal Information and the categories of sources of that Personal Information. These categories are described below in the “Categories of California Consumers’ Personal Information Collected, Sold, or Disclosed” section below. We are also required to provide to you, before or at the point of collection, with a general notice about the categories of Personal Information collected by us and how we intend to use the collected Personal Information.
You have the right to request that we provide a copy of your Personal Information that we collected, sold, or disclosed in the preceding twelve (12) months. Only you, or someone you legally authorize to act on your behalf, may make a request related to your Personal Information. You may submit a maximum of two requests in a 12-month period.
You must provide sufficient information to enable us to reasonably verify your identity or that of your authorized agent. We will only use the Personal Information provided in your request to verify your identity or that of your authorized agent. Please note that we cannot provide any Personal Information in response to a request if we cannot verify your or your authorized agent’s identity, or your authorized agent’s authority to make the request on your behalf, and/or if we cannot confirm that the collected Personal Information relates to you.
You are not required to create an account with us before submitting a verifiable request.
After receiving and verifying your request, we will provide the following information (depending on your request):
If we sold your Personal Information or disclosed it for a business purpose, we will also provide:
See the “Methods for Submitting CCPA Requests to OnMetric” section below for information on how you can exercise your right to access collected Personal Information. For more information, see also the “Response Timing and Format” section below.
With certain exceptions, you have the right to request that we and our service providers delete Personal Information we or our service provider collected or maintained. Once we receive and verify your request, we will delete and instruct any applicable service providers to delete your Personal Information from our records, unless an exception applies.
We and our service providers may deny a verified deletion request if we must maintain your Personal Information to:
See the “Methods for Submitting CCPA Requests to OnMetric” section below for information on how you can exercise your right to delete collected Personal Information.
You have the right to opt-out of the “sale” of your Personal Information to other businesses or third parties. The CCPA defines “sell,” “selling, “sale”, and “sold” to include selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means.
Once we receive an opt-out request, we will act upon the request as soon as commercially reasonable, but no later than fifteen (15) days from the date we receive the request. We will also notify all third parties to whom we have sold the Personal Information within the ninety (90) days prior to receiving the request that you have exercised your opt-out right and instruct them not to resell the Personal Information.
However, if we have a good-faith, reasonable, and documented belief that the request is fraudulent, we will deny the request and provide you with an explanation of our rationale.
You may elect to opt-in to the sale of Personal Information after opting-out. In the event that a transaction requires the sale of your Personal Information as a condition of completing the transaction, we will inform you of this and provide instructions on how you can opt-in.
See the “Do Not Sell My Personal Information” section below for more on how to opt-out of the sale of Personal Information.
We do not intend to provide goods or services to, or collect information from, California consumers who are less than 16 years of age. The Personal Information of California consumers less than 13 years of age cannot be sold unless a parent or guardian affirmatively authorizes the sale of this Personal Information. Consumers older than 13 but younger than 16 years of age must affirmatively authorize the sale of their Personal Information. OnMetric does not sell the Personal Information of consumers who we actually know are less than 16 years of age.
You have the right to equal service, and we will not discriminate against you if you exercise your rights under the CCPA. However, under certain circumstances, we may offer you special discounts or other incentives for the right to continue to collect, use, or sell your Personal Information. In that event, we will notify you of the relevant program’s material terms and obtain your voluntary opt-in consent to the program.
2. Categories of California Consumers’ Personal Information Collected, Sold, or Disclosed
We collect a variety of categories of Personal Information about California consumers, their household, and/or their devices. We will not collect additional categories of Personal Information or use the Personal Information we collect for materially different, unrelated, or incompatible purposes without providing advance notice.
In particular, we have collected the following types of Personal Information in the last twelve (12) months:
We may have obtained some or all of the Personal Information listed above from the following sources in the last twelve (12) months:
We may have used, shared, and/or sold the Personal Information described above for one or more of the following business or commercial purposes in the last twelve (12) months:
We have shared or sold the following Personal Information in the last twelve (12) months:
We have disclosed for a business purpose the following Personal Information in the preceding twelve (12) months:
We have shared or sold the Personal Information listed above with the following categories of third parties:
3. Methods for Submitting CCPA Requests to OnMetric
You have the right to submit a verifiable request to us using the following methods:
See the “Do Not Sell My Personal Information” section below for more on how to submit a request to opt-out of the sale of Personal Information.
4. Verification Process
Once we receive a request to know or to delete, we must verify your identity before we can respond.
If you maintain a password-protected account with us, through our Sites or Mobile App, you must login to your account to submit a request. If you are requesting to access specific Personal Information we collected or to have us delete your Personal Information, you will be required to re-enter your login credentials for authentication purposes.
If you do not maintain an account with us, you may be required to provide the following information for verification purposes:
If you submit either a request to know specific pieces of Personal Information collected, or a request to delete sensitive, irreplaceable, or otherwise valuable Personal Information, you (or your authorized agent, if applicable) will be required to provide a signed declaration affirming your identity (or your authorized agent’s identity, if applicable). The declaration is included on the online CCPA Consumer Request to Know Form located hereand online CCPA Consumer Request to Delete Form located here.
5. Authorized Agents
An authorized agent is either a natural person or a business entity registered with the California Secretary of State that a consumer has authorized to act on his or her behalf.
You may use an authorized agent to submit a request to know, to delete or to opt-out. Your agent will need to provide: either (1) a power of attorney; or (2) your written permission to allow the authorized agent to submit the request on your behalf and verification of your identity.
6. Response Timing and Format
We will confirm receipt of a request from you within ten (10) days. This confirmation will provide information about how we will process the request, including a description of our verification process and an approximation of when we will send you a substantive response.
We will respond to a verifiable request from you within forty-five (45) days. If we cannot respond in that time, we will notify you in writing that we need an additional forty-five (45) days and explain the reason for the needed additional time.
If you have an account with us, we will respond to that account. If you do not have an account with us, we will deliver the written response by mail or email, at your option.
Any disclosures we provide will cover only the 12-month period preceding our receipt of your verifiable request. If we cannot comply with your request, we will explain why. If you have requested to know specific Personal Information we collected, we will provide that information to you via mail or e-mail.
We do not charge a fee to process or respond to a verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why and provide you with a cost estimate before completing the request.
We will act upon an opt-out as soon as commercially reasonable, but no later than fifteen (15) days from the date we receive the request.
7. Do Not Sell My Personal Information
You have the right to direct us not to sell your Personal Information and you may exercise this right at any time. Once you opt-out, we will not sell your Personal Information unless you give us authorization to do so. We will not ask you to reauthorize such sales until 12 months have passed since complying with request to opt-out.
If you are a California consumer and wish to opt-out of the sale of your Personal Information, you may submit an opt-out request by clicking on the following link: (Do Not Sell My Personal Information).
8. Financial Incentive Offers
Some of our loyalty programs and/or reward programs offer financial incentives in exchange for your consent to our collection, use, and/or sale of certain of your Personal Information. For example, we may use the information a consumer provides when joining our rewards program to provide program members free food on the consumer’s birthday, or to keep track of rewards earned by the consumer.
9. Children Under the Age of 13
Our Sites and Mobile App are not intended for children under 13 years of age. No one under age 13 may provide any Personal Information on the Sites and Mobile App. We do not knowingly collect personal information from children under 13. If you are under 13, do not use either the Sites or Mobile App, do not provide any information on these Sites and Mobile App, do not register on the Sites or Mobile App, do not make any purchases through the Sites or Mobile App, do not use any of the interactive or public comment features of these Sites or Mobile App, and do not provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at (800) 757-4909.
California residents over 13 but under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see “The rights of California consumers who are less than 16 years of age” section above for more information.
10. Contact Us for More Information
California consumers who have questions or concerns about our privacy policies and practices may contact a trained customer service representative through one of the following methods:
When contacting our customer service, please include in the communication or have available the information listed under the “Verification Process” section above. If using an authorized agent, please include in the communication or have available proof of authorization.